Automatic Support Notification

Versions of Fieldpine POS after V2.7.1.1430 include a feature where the POS will attempt to send an error message packet to a central support server when a system crash is detected. This allows Fieldpine to monitor and response to crashes and system errors proactively.

The messages that are sent are typically less than 200 bytes long, and contain the following information:

• The licence number of the machine. This is used to identify the exact system, but without sending readable identifying information over the network.
• The PC at the time of the crash. This informs us where exactly in the program the issue arose.
• The version of the POS software.
• Call flow information. This shows how the program got to where it is now.
• A flag indicating if the process is a service or interactive user.

No trading or consumer information is sent

Technical Requirements

In order for these messages to reach Fieldpine Support, the machine sending the message must be able to send an HTTP POST message to www.fieldpine.com, port 8500. If this address cannot be reached the transmission silently fails.

You can disable the transmission of these messages by placing the following line into the fpos.ctl file within the POS folder

 force:SupportServer=no

This entry is case sensitive.

THIS ARTICLE APPLIES TO

• POSGreen (Version V2.7.1.1430 and greater)