Support Quick Codes
Support Quick codes are codes that you can enter on the system that invoke a series of internal commands to
perform a wide range of different operations. These codes are not typically used as part of sales processing, they are background
All support quick codes have the pattern Fnnn. When a support code is invoked the system
connects to a central support server and retrieves the commands to execute. Support codes will not work if your internet connection is not
Quick codes with the pattern nnn (without the leading 'F') are locally defined on the machine and do not require access to remote support servers.
The following is a list of defined QuickCodes. There are others that are not documented for general use, so do not assume
that a missing number implies no such code. It is never safe to enter random codes
Test Code. Instructs the POS to display a confirmation message saying connection to support server worked. This command is designed
to be used to safely train users and also to verify that the internet connection is working
Stop background reporting services and database connectors. May require administrator privilege. Often used before manual database compressions
Start background reporting services and database connectors that f160 stopped. May require administrator privilege
Clean up old unused files and other periodic housekeeping. This command is safe to run every few months just to keep the
system in top performance.
Extend stock transit to include cost and freight information
Add an index salelines.pid. This is sometimes required on larger systems to improve some reports performance. It is not recommended
for all systems
Will attempt to compress the pos database. If you rceive a message stating "The database used to record information is getting large and needs maintenance......" then you should issue this code.
If your system is shared and there are multiple pos applications connecting to one database, then you will need to close the pos application on all but one machine to issue this quickcode. Once the database compression is complete,
a message will be displayed to the user informing them. The pos application cannot be used while this is in progress. The pos application cannot be closed once the compression process has been started, it must be left to complete
Check the database automatically for major indexes on key tables. This quick code can be used to verify the
integrity of key indexes. This quickcode will appear to do nothing if everything is ok, it will display a mesage to the user if
something is not correct. Indexes can be added with quickcode 71353
Archive old sales on trading lanes. Do not use on head office systems. This command will spend a maximum of 5 minutes and only archive sales
older than 750 days. The system will lock for up to 5 minutes while this command is processed.
Archive old sales on trading lanes. Do not use on head office systems. This command will spend a maximum of 30 minutes and only archive sales
older than 750 days. The system will lock for up to 30 minutes while this command is processed.
Attempt to add any major indexes that are missing. When this process is complete a message will be displayed to the user.
This quick code is "best effort" and if indexes fail to add you may need your DBA to manually add these indexes.
THIS ARTICLE APPLIES TO
- All Fieldpine Products. As at April 2014