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Fieldpine Support Roadmaps

Roadmaps are guides and suggestions to aid technical staff in isolating and repairing problems. They are presented as a number of checks to consider and may include obscure tests that have been observed at other sites.


Major Issues

POS will not start and licensing problems

Performance

Hints for isolating performance issues where the system works, albeit slowly

Receipt Printing

Steps for front counter receipt printing. Does not cover labels, statements or other backoffice printing.

Eftpos Pinpads

Issues relating to connections with Eftpos Pinpads

Screens & Dialogs

Collection of issues relating to individual screens seen in PosGreen

Email & Txt

Email or Txt connections to and from Gds automated background messaging
(Not for user email programs)

Barcode Scanners

Problems with scanners that have been working and now do not

Scales

Retail Scales at checkout counters. Weighing problems, not functioning.

Gds/2

Issues with Gds/2 servers, Store Servers and Lane Servers

iPads and Tablets

Issues with iPads, tablets and other mobile devices

Windows Generally

Issues with Windows in general and how we interact with it

Common Errors

General instructions for common error messages not covered elsewhere